This page covers everything about moving money through your daposit account — depositing via DANA, ShopeePay, or Bank Transfer, withdrawing your balance back to your preferred wallet, and completing the account verification steps that unlock full access. Each payment method lives inside the Banking section of your account dashboard, reachable after login from any device. If you are topping up for the first time, start with the Deposit section below. If you have an existing balance to withdraw, the Withdraw section walks you through choosing your payout method and submitting the request.
Your daposit account supports three payment routes, each visible in the Banking tab after you log in. DANA connects directly to your existing e-wallet balance — no card required, just your registered DANA number. ShopeePay works the same way for accounts linked to the Shopee ecosystem. Bank Transfer is available when you want a documented transaction record; you receive a virtual account number to transfer to from any Indonesia bank.
DANA
Connect your DANA e-wallet directly in the Banking tab. Enter your registered DANA number, confirm the amount shown on screen, and approve the transfer inside the DANA app. Your daposit balance updates once the wallet confirms receipt.
ShopeePay
ShopeePay deposits follow the same path as DANA. Select ShopeePay in the Banking tab, enter the amount, and complete the approval step inside your ShopeePay account. The transaction reference appears in your daposit history immediately.
Bank Transfer
Choose Bank Transfer to receive a virtual account number tied to your daposit account. Transfer from any Indonesia bank — mobile banking, ATM, or teller counter. The Banking tab shows the reference code to include so the transfer matches your account automatically.
TRANSACTION RECORDS
Matching Your Wallet History to Your Account
Every deposit and withdrawal creates a record in two places: your payment provider's app and your daposit account history. Knowing how to read both sides helps you confirm a completed transfer or report a discrepancy to support without delay. The four points below cover the details worth keeping for any transaction.
Transaction Reference
Every deposit and withdrawal generates a unique reference code shown in your daposit account history. Keep this code alongside the matching reference from your DANA, ShopeePay, or bank statement — support uses both to locate the transfer.
Status Labels
Your account history shows one of three statuses: Pending, Completed, or Failed. Pending means the payment provider has not yet confirmed receipt. Completed means the balance has moved. Failed means the transfer did not go through and no funds were deducted.
Account History
The History tab inside your daposit account lists every transaction in chronological order with the amount, method, date, and status. You can filter by date range or transaction type to isolate a specific deposit or withdrawal for review.
Evidence to Keep
Save the payment confirmation screenshot from your DANA, ShopeePay, or bank app alongside the transaction reference from your daposit history. If a transfer shows Pending beyond the window shown in your account, both pieces of evidence speed up the support review.
ACCOUNT SAFEGUARDS
How We Protect Your daposit Transactions
Account security runs across every transaction in your daposit account. From the domain you access to the wallet details you register, each layer is designed to keep your funds tied to your verified identity. If you ever have a concern about a transaction or your account status, the support path below is where to start.
Domain Verification
Always access your account through daposit. Check the address bar before entering your login details or initiating any transfer. We will not ask for your password or PIN through any channel other than the account login page on the verified domain.
Identity Verification
Withdrawals require completed KYC before the first payout is processed. Verification ties your account to your registered identity so that only you can move funds out. The documents required and the upload steps are covered in the Account Verification section below.
Wallet Ownership Check
The withdrawal wallet you register must match the name on your daposit account. DANA and ShopeePay accounts registered to a different name will not be accepted for payouts. This check prevents funds from being redirected to an unverified account.
Support Path
If a transaction does not match what you expect, contact support through the Help channel shown inside your logged-in account. Have your transaction reference and payment screenshot ready. The support team can view your account history and raise a payment-provider inquiry on your behalf.
FUNDING YOUR ACCOUNT
Depositing Funds into daposit
Adding funds to your daposit account takes just a few steps from the Banking tab. Before you start, make sure your DANA, ShopeePay, or bank account has enough balance to cover the amount you want to deposit, and that your daposit account email is verified — unverified accounts see a limited Banking tab. Once you open the Banking section, the three available payment methods are listed with their current minimums and maximums drawn from your account tier.
Open the Banking Tab
Log into your daposit account and navigate to the Banking tab. Select Deposit, then choose between DANA, ShopeePay, or Bank Transfer based on which wallet or bank you want to use.
Enter the Amount
Type the deposit amount in the field shown. The screen displays the minimum and maximum allowed for your account tier and selected method. Amounts outside that range will not proceed to the next step.
Confirm in Your Wallet App
For DANA and ShopeePay, a payment request is sent to your linked wallet app. Open the app, review the amount and merchant name, and approve the transaction. For Bank Transfer, copy the virtual account number and reference code shown, then transfer from your bank.
Check Your Balance
After approval or transfer, return to your daposit account. Your updated balance appears in the account header. The deposit also appears in your History tab with a Completed status once the payment provider confirms receipt.
MOVING FUNDS OUT
Withdrawing Your Balance
Withdrawals send your daposit balance back to the wallet or bank account registered under your verified name. The withdrawal form lives in the same Banking tab as deposits — select Withdraw to open it. Before your first withdrawal, KYC must be completed; the account verification step is covered in the next section. Once verified, you can withdraw to DANA, ShopeePay, or a registered bank account.
Open the Withdraw Form
Go to the Banking tab inside your daposit account and select Withdraw. The form shows your current withdrawable balance and the methods available for your account: DANA, ShopeePay, or Bank Transfer.
Choose Your Payout Method
Select the wallet or bank you want to receive the funds. Enter your registered wallet number or bank account details. The name on the receiving account must match the name on your verified daposit account exactly.
Enter the Amount and Submit
Type the amount you want to withdraw within the limits shown. Review the summary screen — it displays the method, destination, and amount — then confirm the request. A reference code appears in your History tab immediately after submission.
Monitor the Status
Your History tab shows the withdrawal status. Pending means the request is with the payment provider. Completed means funds have left your daposit account. If a withdrawal shows Pending beyond the window shown in your account, contact support with the reference code.
IDENTITY VERIFICATION
Account Verification at daposit
Verification connects your daposit account to your real identity before your first withdrawal is processed. This protects your funds by making sure only you can request a payout. The process happens once — after it is completed, the verified status stays on your account permanently. You will need a government-issued ID such as a KTP and a selfie taken at the time of submission. Upload both through the Verification section inside your account settings.
Open Verification Settings
Log into your daposit account and go to Settings, then select Account Verification. The page shows which documents are required and the current status of your submission.
Upload Your ID
Take a clear photo of your KTP or other accepted government-issued ID. Upload the image using the file picker on the Verification page. The document must be fully visible with no cropping at the edges.
Submit a Selfie
Take a current selfie as prompted on the verification page — some steps ask you to hold your ID in the photo. Follow the on-screen framing guide and submit. This step confirms the document belongs to the person opening the account.
Wait for the Status Update
After submission, your Verification page shows a Pending status while the review is in progress. Once approved, the status changes to Verified and withdrawals become available. If the status does not update within the window shown, reach out through the Help channel in your account.
BANKING FAQ
Common Questions About Your daposit Banking
Questions about deposits, withdrawals, and verification come up most during a first-time setup. The answers below cover what we hear most from accounts at the Banking stage.
Which payment methods can I use to deposit into my daposit account?
Your daposit account supports DANA, ShopeePay, and Bank Transfer for deposits. Each method is listed in the Banking tab after login, with the current minimum and maximum amounts shown against your account tier. Availability depends on local law and eligible regions.
Can I withdraw to a different wallet than the one I used to deposit?
Yes — the deposit method and withdrawal method are selected independently each time. You can deposit via ShopeePay and withdraw to a registered bank account, for example. The wallet or bank must be registered under the same name as your verified daposit account.
Why is my withdrawal showing a Pending status?
Pending means your request has been submitted and is with the payment provider for processing. Check the timeframe shown on your History page. If the status has not updated within that window, contact support through the Help channel inside your account with your transaction reference ready.
What is the minimum deposit amount at daposit?
The minimum amount for each payment method is shown on the deposit form inside the Banking tab when you select a method. The figure reflects your current account tier and the limits applied by the payment provider. We do not publish a fixed minimum outside the account.
Do I need to complete KYC before I can deposit?
Deposits do not require completed KYC. You can fund your account and explore the lobby before verification. KYC is required before your first withdrawal is processed — the verification steps are in the Account Verification section above.
My deposit shows Completed in my daposit history but my wallet was charged — what should I do?
A Completed status means the transfer was confirmed on both sides. If the balance is not visible in your account header, try refreshing the page. If the discrepancy persists, contact support with the transaction reference from your daposit History tab and the confirmation screenshot from your wallet app.
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