This page sets out the legal terms that govern your use of daposit, including how we handle your account data, what falls inside our scope of service, and the rights available to you as a registered user. Access to daposit and its services — including DANA, ShopeePay, and Bank Transfer payment routes — depends on local law and is available only where local regulations permit.
Account Holder Rights
Indonesia Local Law
DANA & ShopeePay Scope
Policy Contact Path
POLICY POSTURE
How These Terms Apply to Your Account
The terms on this page apply to every account opened through daposit. By creating an account, you confirm that you have read and understood these terms and that you meet the eligibility requirements set by applicable law in your region. Availability of this service depends entirely on whether local law in your jurisdiction permits access — we do not override regional legal restrictions, and nothing on this page should be read as a guarantee of lawful access in any specific location. When you use a payment route — whether that is DANA, ShopeePay, or Bank Transfer — the transaction is subject to both these terms and the terms of the payment provider you choose. We process your deposit instruction and pass it to the relevant rail; each provider has its own user agreement that runs alongside ours. We may update these terms when required by regulatory changes or operational adjustments. When that happens, the revised version will be posted at this address with the effective date shown at the top. Continued use of your account after a change takes effect means you accept the updated terms. If you have questions about a specific clause, the contact path in the Support section below is the right place to raise them.
DANA
Transactions via DANA are subject to our terms and DANA's own user agreement simultaneously. Your deposit instruction is passed to DANA's rail after our account check completes.
ShopeePay
ShopeePay payments follow the same dual-terms structure. The amount leaves your ShopeePay wallet once our system confirms the request; reversal procedures are covered in the account help section.
Bank Transfer
Bank Transfer creates a traceable paper record tied to your daposit account reference number. Matching that reference correctly is your responsibility; mismatched transfers require a support request to resolve.
COVERAGE SCOPE
What Falls Inside and Outside These Terms
Not every aspect of your experience on daposit is governed by this single document. Understanding the boundary between what we control directly and what sits with a third party helps you know where to go when something needs attention.
Account Access
Your login credentials, session security, and account wallet balance fall fully inside our terms. We set the rules for how accounts are opened, maintained, and closed.
Transactions
Payment instructions you submit through DANA, ShopeePay, or Bank Transfer are covered here up to the point they leave our system. Once on the payment rail, the provider's own terms apply.
Site Content
Game titles, odds displays, and lobby content are governed by these terms as far as access and fair use go. Individual game mechanics and results are determined by the studio or provider supplying that content.
Third-Party Services
External links, payment provider portals, and any site outside daposit are not covered by these terms. We are not responsible for the policies or practices of those external services.
YOUR ACCOUNT RIGHTS
Practical Actions Available Under This Policy
As a daposit account holder, you have several concrete actions available to you at any time. You can review your full transaction history — every DANA, ShopeePay, and Bank Transfer deposit or withdrawal — directly inside your account dashboard after login. If a record looks incorrect, you can flag it through the account help section without needing to contact support first; the system will log your query against the relevant transaction ID. For changes to your registered account details — email address, linked wallet, verification documents — the account settings page shows the current state and the fields available to edit. Some changes require identity re-verification before they take effect; the page will tell you exactly which steps apply. If you want to understand how a specific term affects your account, or if you believe a policy was applied incorrectly, the support path below connects you with the team who can review the case.
Review Records
Your transaction log is available in the account dashboard after login. It shows every payment event including the rail used — DANA, ShopeePay, or Bank Transfer — and the timestamp.
Correct Account Details
Account settings lets you update your registered email, linked e-wallet, and verification documents. Changes that affect your payment rail may require re-verification before they apply.
Raise a Query
Use the in-account help tool to attach a question directly to a specific transaction or policy clause. The query is logged with a reference number you can track.
Request Support Review
For disputes or formal requests, the support contact paths in the next section connect you to the team. Have your account reference number ready to speed up the review.
CONTACT PATHS
How to Reach Us on Legal or Policy Matters
For policy questions, account disputes, or requests related to your data and rights, the paths below connect you directly to the right team. Include your account reference number and, where relevant, the transaction ID or policy clause you are asking about.
Account Help Tool
The fastest path for transaction queries and account corrections. Log in, open the help tool, and attach your question to the relevant record. A reference number is issued immediately.
Email Support
For formal written requests — data queries, policy clarifications, dispute submissions — send to the support address shown in your account settings page after login.
Live Chat
Available from the account dashboard for account-level questions. Have your account reference ready. Chat availability is shown in the dashboard when the channel is open.
DATA AND SECURITY
How daposit Handles Your Data and Account Security
Your account data — registration details, payment method records, and session history — is stored and handled according to the practices described here. We do not sell your data to third parties and do not share it with payment providers beyond what is needed to process a transaction you initiated. DANA and ShopeePay receive only the instruction and amount needed to complete your deposit; Bank Transfer records include the account reference number required for matching.
Data Retention
We keep your account and transaction records for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold via the email support path.
Cookies
We use session cookies to keep you logged in across devices — phone to laptop without re-entering credentials — and analytics cookies to understand how the account flow is working. You can manage cookie preferences from the account settings page.
Account Security
Your account is protected by the credentials you set at registration. We recommend using a unique password and reviewing your linked payment methods — DANA, ShopeePay, Bank Transfer — periodically from account settings.
Policy Change Requests
To request a correction, deletion, or transfer of your personal data, use the email support path. Include your account reference number and describe what you are requesting. We will respond as required by applicable law.
LEGAL FAQ
Common Questions About This Policy
These questions cover what account holders most often ask about the legal terms, data handling, and rights available under this policy.
Does this policy apply if I access daposit from outside Indonesia?
Access to daposit depends on local law in your region. These terms govern accounts opened through daposit, but availability is subject to the regulations that apply where you are located. If your region does not permit access, these terms do not override that restriction.
How do I find out what personal data daposit holds on my account?
Send a data request to the email address shown in your account settings page. Include your account reference number and specify what you are asking for. We will respond with the information we hold as required by applicable law.
Can I ask for my account data to be deleted?
Yes. Submit a deletion request through the email support path with your account reference number. Note that some records — particularly transaction data tied to DANA, ShopeePay, or Bank Transfer payments — may need to be retained for the period required by law before full deletion can apply.
What happens to my data if I close my account?
When you close your account, we stop processing your data for service purposes. We retain the records required by law for the applicable retention period, then delete them. The account help tool or email support can confirm the specific timeline for your account.
If these terms change, will I be notified?
The updated terms will be posted at this page address with the effective date shown at the top. We aim to flag material changes through an account notification, but it is worth checking this page periodically. Continued account use after the effective date means you accept the revised terms.
Who do I contact if I think a policy was applied incorrectly to my account?
Use the in-account help tool to attach a dispute to the relevant transaction or event — this creates a logged reference number. For formal written disputes, the email support path is the right route. Have your account reference and the relevant transaction ID ready when you reach out.
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