App / Mobile
These terms set out how your daposit account works — what you agree to when you open one, how we handle your transactions through DANA, ShopeePay, or Bank Transfer, and what applies when you access the platform across your devices. Access and eligibility depend on local law and are available where permitted in your region.
By opening a daposit account, you confirm that you have read and accepted these terms in full. They govern every interaction with the platform — from logging in on your phone to completing a deposit via DANA or Bank Transfer on desktop. We update these terms when the service changes in ways that affect your account, and the current version is always shown on this page. Your continued use of the account after a change takes effect means you accept the updated terms. If you do not agree, you should stop using the service and contact our support team to close your account. These terms do not override applicable local law; where local law sets a different standard, that standard applies. We do not provide legal advice, and nothing here should be read as such. Access to specific features, including payment routes like ShopeePay and Bank Transfer, depends on eligibility as determined by local regulation and the configuration of your account at the time of use. When a term in this document conflicts with a specific product rule shown inside your account dashboard, the product rule applies to that feature.
DANA deposits fall under these terms as a configured local payment route. Transaction limits and verification steps are shown inside your account at the time of deposit.
ShopeePay is available where local law permits. The current availability status for your account is shown in the payment section after login.
Bank Transfer applies the same account terms as wallet payments. Reference codes and confirmation steps are displayed during the transfer flow inside your account.
These terms cover your registered daposit account and anything done through it — deposits, account settings, game lobby access, and support requests. They do not cover third-party services you may use alongside the platform, such as your DANA or ShopeePay app, your bank, or your mobile network provider. Those services have their own terms, and we have no control over them. Where a section of this policy touches a third-party service, it describes only what happens on our side of the transaction.
Covers your login credentials, session behaviour across devices, and the steps to recover or close your account. Device continuity — picking up where you left off when you switch from phone to desktop — is part of this scope.
Covers deposits and withdrawals processed through your daposit account, including DANA, ShopeePay, and Bank Transfer routes. Transaction records are visible in your account history after login.
Covers the game lobby, titles from CQ9, Spadegaming, Pragmatic Play, JDB, and PG Soft, and any editorial or support content we publish. Game availability depends on your region and local law.
Your DANA wallet, ShopeePay app, bank, and mobile carrier operate under their own terms. We are not responsible for fees, delays, or policy changes on their side of a transaction.
Your account gives you practical control over the information we hold and the way we use it. You can review your transaction history — including DANA, ShopeePay, and Bank Transfer records — directly in the account dashboard after login. If any detail in your account profile is incorrect, the account settings section shows you the fields you can update yourself; for changes that require verification, the same section explains the steps. Raising a question about these terms or a specific transaction is straightforward: our support team handles policy questions alongside account help, and you do not need to open a separate channel. If you decide to close your account, you can request that through support, and we will confirm the outcome and what happens to any remaining wallet balance in line with these terms. We aim to respond to account-related requests without delay, though specific timelines depend on the nature of the request and any verification steps required.
Transaction history, deposit confirmations, and account activity are shown in your dashboard. You do not need to contact support to access them — log in and navigate to the account history section.
Basic profile fields can be updated from account settings. For changes that affect payment verification — such as a linked DANA or Bank Transfer account — follow the steps shown in the verification flow inside your account.
If a term in this policy is unclear, or you have a question about a specific transaction, contact our support team directly. The support section below shows the current contact paths available to your account.
You can ask us to close your account at any time. Submit the request through support, and we will confirm what happens to your account balance and data in line with these terms and applicable local law.
For any question about these terms — whether it is about your account, a transaction, or a specific policy clause — our support team is the right starting point. Use the contact paths below, and include your account reference where possible so we can look at the relevant records.
Open the chat widget from your account dashboard for direct support on policy questions and transaction queries. Available for logged-in accounts.
Send detailed questions or formal requests — including account closure or data queries — to our support email. Response times depend on the complexity of the request and any verification steps needed.
The help section inside your account covers common terms questions, payment routes including DANA and Bank Transfer, and account management steps. Check there first for quick answers.
We collect only what is needed to run your account and process transactions through the payment routes you choose. Account data is held for as long as your account is active and for any retention period required by applicable local law after closure. Cookies on the platform serve session continuity — keeping your account state consistent as you move between your phone and desktop — and are not used to share your data with third parties outside of what is described in our full privacy terms. To request a change to your data, or to ask what we hold, contact support using the paths in the section above.
We process your information to operate your daposit account, confirm transactions via DANA, ShopeePay, or Bank Transfer, and respond to support requests. We do not sell account data to third parties.
Session cookies keep your account active as you switch between devices. You can manage cookie preferences in your browser settings, though turning off session cookies will affect how your account functions across devices.
Access to your account is protected by your login credentials. We do not ask for your password through chat or email. If you receive a request that looks like it came from us but asks for your credentials, report it to support immediately.
Account and transaction records are retained in line with applicable local law. To request access to your records or ask about retention periods for your specific account, contact our support team directly.
These questions cover what we hear most from account holders about how these terms work in practice — covering your rights, your data, and how to act on both.
These terms apply from the moment you open a daposit account and continue for as long as the account is active. They cover every transaction, login session, and support request made through your account, regardless of which device you use or which payment route — DANA, ShopeePay, or Bank Transfer — you choose.
The current version of these terms is always shown on this page. When we make a change that affects how your account works, we update this page. Your continued use of the account after the updated terms are published means you accept them. If you have a question about a specific change, contact our support team.
No. These terms cover your daposit account and the transactions processed through it. DANA, ShopeePay, and your bank each operate under their own terms. We are responsible for the daposit side of a transaction — what happens inside your e-wallet or bank account falls under their respective policies.
Your transaction history and account activity are visible in your dashboard after login. For a broader view of what we hold, or to make a formal data request, contact our support team. We will confirm what records exist for your account and how to access or correct them in line with applicable local law.
Contact our support team with the specific clause in question. For matters that cannot be resolved through support, applicable local law determines the appropriate next step. These terms do not override local law, and nothing here removes rights you hold under the law of your eligible region.
Yes. Submit an account closure request through the support team. We will confirm the outcome, including what happens to any remaining wallet balance, in line with these terms and applicable local law. Closure requests are processed after any required verification steps are completed on your account.