App / Mobile
This policy explains what information daposit collects when you open and use your account, how we store it, and the choices available to you. Availability of our services depends on local law and eligible regions in Indonesia.
When you create an account with daposit, we collect the details you submit during registration — your email address, chosen username, and the contact information you provide for account recovery. Each time you make a deposit or withdrawal through DANA, ShopeePay, or Bank Transfer, a transaction record is created and linked to your account. We use this data to process your transactions accurately, maintain your account wallet balance, and communicate with you about account activity. We do not sell your personal information to third parties. Data shared with payment processors — including DANA and ShopeePay — is limited to what those services need to complete your transaction. Bank Transfer records are retained for reconciliation purposes as required by applicable financial regulations in Indonesia. We may collect device and session data, including your IP address and browser session identifiers, to detect unusual login patterns and keep your account secure across devices. If you switch between your phone and a laptop, this session data is what lets the platform recognise your account without requiring you to restart. Retention periods for each data category are described in the Trust section below.
Understanding where this policy applies helps you know exactly what protections are in place for your daposit account and where to look for additional terms when using connected services.
This policy covers all data collected when you open an account, log in from any device, or update your account details. It applies whether you access daposit from a mobile browser on your phone or a desktop session at home.
Deposits and withdrawals made via DANA, ShopeePay, or Bank Transfer fall within this policy. Transaction records, amounts, timestamps, and linked wallet identifiers are covered. How each payment provider handles data on their end is governed by their own separate privacy terms.
Your in-session activity — such as game rounds played or lobby pages visited — may be recorded for account integrity and fraud prevention purposes. This data is tied to your account ID, not shared for marketing, and is subject to the same retention rules as your account data.
Links to external services, payment apps, or partner platforms are not covered by this policy once you leave daposit. Each third party operates under its own privacy terms. We recommend reviewing those terms when connecting external wallets or visiting linked pages.
You have practical choices about your data at every stage of your daposit account. To review the personal information we hold — including your registered contact details, account wallet history, and linked payment methods such as DANA or Bank Transfer records — log in and navigate to your account settings page. The information displayed there reflects what our system currently holds for your profile. If any detail is incorrect, you can update most fields directly from the account settings screen. For changes to identity-linked records that cannot be edited in-app — such as your registered email or verification documents — contact our support team through the channels listed in the Support section below. We aim to respond to correction requests within a reasonable timeframe. You may also raise a question or request a review of how your data is being used by writing to us directly. Account closure requests, which include a request to delete your personal data where permitted under applicable local law, are handled through the same support route.
Log in to your account and open the settings page to see the personal data we hold, including your contact details, device session history, and payment method records linked to DANA, ShopeePay, or Bank Transfer.
Most profile fields can be updated directly inside your account. For identity-linked records that require manual review, submit a correction request to our support team with your account username and the details to be changed.
If something about how we use your data is unclear, send your question to our support contact. We will review and respond with a plain explanation of the relevant data practice.
A request to close your account and delete your personal data — where deletion is permitted under local law in Indonesia — can be submitted through our support channel. We will confirm receipt and walk you through the steps involved.
For any question about this policy, a data correction, or an account closure request, use the contact paths below. Include your registered username and a brief description of your request so we can locate your account record promptly.
Send your privacy question or data request to our support email address shown in your account dashboard after login. Include your username and the nature of your request.
Open the chat window from your account page to speak with a support agent. Live chat is available for account-related queries including privacy requests and transaction data questions.
The Help Centre inside your account contains written answers to common privacy questions, including how to download a copy of your account data and how to manage cookie preferences.
Data security and clear retention rules are central to how daposit operates. Here is how each area is managed.
Your account is protected by session-based authentication. When you log in from a new device — whether that is switching from your phone after a commute to your laptop at home — the system checks your session against registered device patterns to flag unexpected access. You can review active sessions from your account settings and end any session you do not recognise.
We use cookies to maintain your login session, remember your language and layout preferences, and measure which pages are visited most. You can manage cookie preferences from the settings link in your account. Disabling non-essential cookies does not affect your ability to log in or process a DANA or ShopeePay transaction.
Account registration data is retained for as long as your account is active and for a period after closure as required by applicable financial regulations in Indonesia. Transaction records — including Bank Transfer logs — are retained in line with those same regulatory requirements. Session and device data is retained for a shorter period used for security monitoring, after which it is deleted.
To request a change to how your data is handled — including updating marketing preferences or asking us to restrict processing of a specific data category — contact support through your account dashboard. Each request is reviewed against applicable local law, and we will confirm in writing what action was taken and why.
Questions we hear most often about data, privacy, and account records at daposit.
We collect your email address, chosen username, and contact details you provide at registration. Once your account is active, we also record transaction data from DANA, ShopeePay, and Bank Transfer deposits and withdrawals, along with device and session identifiers used for login security.
We share data with payment processors — including DANA and ShopeePay — only to the extent needed to complete your transactions. We do not sell personal data. Third-party services linked from our platform operate under their own privacy terms, which we recommend reviewing.
Bank Transfer and e-wallet transaction records are retained in line with financial regulations applicable in Indonesia. Account registration data is kept for as long as your account is open and for the post-closure period required by those regulations. Shorter retention applies to session and device data used for security monitoring.
Log in to your account and open the settings page. Your registered contact details, linked payment methods, and account wallet history are displayed there. For a full export of your account data, submit a request through our support contact shown in the account dashboard.
Yes. Submit an account closure and data deletion request through our support channel. Deletion is carried out where permitted under applicable local law in Indonesia. We will confirm in writing what data was deleted and note any records we are required to retain under financial regulations.
Open the cookie settings link in your account to adjust your preferences. You can turn off non-essential cookies — used for analytics and preference memory — without affecting your ability to log in or process a DANA, ShopeePay, or Bank Transfer transaction on your account.